You know how you ask people how they’re doing or ask how their day’s going and you don’t really care? All you want to hear is “Good” and for the question to be reciprocated so that you can talk about yourself or your day or your weekend. This isn’t exactly like that, but it’s close.
It’s been a month since I posted a rant about a broken automated bill-pay system. The rant was a copy of an email I sent to a company’s customer service department. As of this post, I have heard nothing back from them. And that is highly disappointing.
And this brings me to a point: If you don’t care, don’t ask. If you’re not going to listen to my gripe, don’t even give me an opportunity to tell you how I feel. Now, not only am I upset about an experience that left a bitter taste in my mouth, but I’m also upset that nothing has been done. No contact has been made. Where does my complaint stand a month later? An unopened or discarded email? I don’t know.
When you get down to it, I guess this company isn’t obligated to care. They are the only provider in my area for their service. Therefore, I have no other option. So now matter how pissed off I get, what does it matter when I can’t leave them for another service provider? All I can do is complain to deaf ears. And to you.
Can’t you reply and say “We’re looking into it”? Even if you’re not. Just to make me feel better? Think of it as a placebo, give me the illusion that you care. Because right now, it’s pretty apparent that you don’t.
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